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How betseru Protects Your Privacy

When you open an account with us and deposit through DANA, OVO, GoPay or QRIS, your personal information is encrypted and stored securely.

Data encrypted at rest and in transitDANA, OVO, GoPay and QRIS payments processed privatelyYour control over account information
betseru How betseru Protects Your Privacy
CONTACT PRIVACY TEAM

Reach Our Privacy Support

If you have questions about how we handle your data, want to request account information, or need to report a privacy concern, our team responds on…

Live Chat Open a ticket within the account menu under Settings.
Email Support Send privacy requests to our dedicated inbox.
In-Account Settings Manage your privacy preferences directly in Settings. Update notification preferences, view connected devices, review…
DATA SECURITY PRACTICES

How We Keep Your Information Safe

Your account privacy is built into our platform from the ground up. We use industry-standard encryption, regular security audits and strict staff access controls to protect your deposits and personal details.

Encryption & Storage

All personal data and payment records are encrypted using TLS 1.2 or higher. Sensitive fields like identity numbers and card tokens are isolated in secure vaults and never logged in plain text.

Payment Data Handling

DANA, OVO, GoPay and QRIS transaction details are processed by PCI-DSS-certified payment gateways. Your payment credentials are never stored on our servers after checkout completes.

Cookie & Tracking Policy

We use session cookies to keep you logged in and track your lobby preferences. No third-party advertisers receive your account data. You can disable non-essential cookies in browser settings without losing core functionality.

Account Access Control

Enable two-factor authentication in Settings to add a second verification step at login. Only you and our fraud-detection systems can view your account history and withdrawal records.

Data Retention

We retain your account data for as long as your membership is active, plus any period required by local law. Closed accounts are kept for 3 years to meet regulatory obligations, then anonymized.

Policy Changes & Requests

When we update this privacy policy, we notify you via email at least 30 days in advance. You can request this policy in writing or ask for a summary of your data rights at any time.

Privacy Policy Answers

Real questions from our community about data, access and your rights.

Yes. Submit a data access request through live chat or email. We'll compile a report of all information we hold — name, contact details, payment history, account activity and device logs — within 7 business days. Access is free once per year; extra requests may incur a small admin fee.

When you request account closure, we stop collecting new data immediately and mark your account inactive. Personal data is retained for 3 years to comply with local regulations, then anonymized. Withdrawal records tied to DANA, OVO, GoPay and QRIS remain for audit purposes only.

No. We do not sell your personal information. Data is shared only with payment processors, fraud-detection partners and legal authorities where local law requires it. You can see our full partner list in the Settings > Privacy Partners section.

Payments are processed by certified payment gateways using end-to-end encryption. Your payment credentials are never stored on our servers. Each transaction is verified and logged separately. Check your payment history in Wallet for every deposit and withdrawal detail.

Yes. Essential cookies (login, fraud prevention) are required to use your account, but you can disable marketing and preference cookies in Settings > Privacy > Cookie Preferences. This does not affect your ability to play games or withdraw funds.

Mobile app users receive the same data protections as web players. App permissions (location, device ID) are optional and only collected where you grant consent and where local law permits. Disable permissions anytime in your phone settings without losing app functionality.

We conduct internal security audits quarterly and engage third-party assessments annually. If we identify a data breach, we notify affected users within 24 hours. Our latest audit report can be requested from our support team.